Learn about our return policy, refund process, and how to exchange products. Find information about return timeframes, condition requirements, and step-by-step instructions for hassle-free returns.
We want you to love your bedding from SoftlyMade. That’s why we offer free returns within 100 days of your order being delivered. To qualify for a return:. Please note: Original shipping costs are non-refundable once your order has shipped.
To start a return, email us at [email protected] with your order number and reason for return. Our team will provide further instructions to process your return smoothly.
We take quality seriously! If your product arrives damaged or defective, please email us at [email protected] with photos and a description of the issue. We will investigate the matter and issue a replacement or full refund.
If your product arrives damaged, delayed beyond reasonable expectations, or defective, SoftlyMade will cover the cost of return shipping and provide a prepaid return label. However, if you’re returning the item due to personal reasons (such as orderi
Once your return is received and inspected, SoftlyMade will process your refund within 5 to 10 business days. Refunds are issued to your original payment method, and we’ll send you an email confirmation once it’s complete. Please note: It may take ad