Have a question about your SoftlyMade bamboo bedding? We're here to help.

Simply click here to fill out the contact form and we'll get back to you within 24 hours. For urgent order inquiries, please include your order number to help us assist you faster.

SoftlyMade

<p>We take quality seriously! If your product arrives damaged or defective, please email us at&#xA0;<a id="isPasted"><strong>info@softlymade.com</strong></a> with photos and a description of the issue. We will investigate the matter and issue a replacement or full refund.</p>

We take quality seriously! If your product arrives damaged or defective, please email us at info@softlymade.com with photos and a description of the issue. We will investigate the matter and issue a replacement or full refund.

What if my bedding arrives damaged or defective?

Returns & Refunds

Where is SoftlyMade based?

What is SoftlyMade’s mission?

What inspired the creation of SoftlyMade?

Is SoftlyMade an eco-friendly brand?

Who is SoftlyMade for?

About SoftlyMade

What are SoftlyMade sheets made of?

Are your sheets blended with cotton or other materials?

Are they actually cooler than cotton sheets?

How long do bamboo sheets last compared to cotton?

Are SoftlyMade sheets suitable for people with allergies?

Do SoftlyMade sheets regulate temperature?

Do SoftlyMade sheets wrinkle easily?

Do the colors of the sheets fade over time?

What sizes are available for SoftlyMade sheets?

Our Bed Sheets

What is the DreamTune Sleep Mask?

Is it comfortable for side sleepers?

What devices can I use with the sleep mask?

How long does the battery last?

Can I wash the sleep mask?

Our Sleep Masks

Do you ship internationally?

How long does shipping take?

How much does shipping cost?

Can I change my shipping address after placing an order?

What if my order is delayed?

Will I have to pay customs or import fees?

Shipping & Delivery

What is your return policy?

How do I initiate a return?

Do I have to pay for return shipping?

When will I receive my refund?

What does the 5-year warranty cover?

What's NOT covered under the warranty?

How do I make a warranty claim?

Do I get free shipping for warranty replacements?

How long do warranty claims take to process?

Does the warranty cover sheets that shrink after washing?

Our Warranty

What if my bedding arrives damaged or defective?Updated 5 months ago