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Shipping & Delivery

Find all the details about our shipping options, delivery times, tracking information, and shipping costs. Learn about our delivery areas and what to expect when your SoftlyMade products are on their way to you.

Do you ship internationally?

Yes, SoftlyMade proudly ships to customers all around the world. We’ve partnered with a reliable third-party logistics provider that operates warehouses in key locations, including the US, Canada, Europe, Australia, and China. This helps us ship your

How long does shipping take?

At SoftlyMade, we begin processing your order within 2 business days. Once shipped, delivery times are as follows:. Please note that shipping times are estimated and may vary due to customs inspections, local courier delays, or unforeseen circumstanc

How much does shipping cost?

Shipping is always FREE, no matter your order total or where you live. At SoftlyMade, we believe high-quality bedding should come with peace of mind and no extra surprises at checkout. That’s why we offer free worldwide shipping on every order, every

Can I change my shipping address after placing an order?

If you need to change your shipping address, please email us at [email protected] as soon as possible. As long as your order hasn’t been processed or shipped, we’ll do our best to update the details. However, once your order is packed and on its wa

What if my order is delayed?

While we strive to deliver your order on time, unexpected delays can occasionally happen due to customs processing or courier issues. If your package is delayed beyond the expected timeframe, please contact our support team at [email protected], an

Will I have to pay customs or import fees?

If you’re ordering from outside Canada and the US, your order may be subject to customs duties, taxes, or import fees when it arrives in your country. These charges are not included in our product or shipping prices. They are determined by your local