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SoftlyMade

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While we strive to deliver your order on time, unexpected delays can occasionally happen due to customs processing or courier issues. If your package is delayed beyond the expected timeframe, please contact our support team at info@softlymade.com, an

What if my order is delayed?

Shipping & Delivery

Where is SoftlyMade based?

What is SoftlyMade’s mission?

What inspired the creation of SoftlyMade?

Is SoftlyMade an eco-friendly brand?

Who is SoftlyMade for?

About SoftlyMade

What are SoftlyMade sheets made of?

Are your sheets blended with cotton or other materials?

Are they actually cooler than cotton sheets?

How long do bamboo sheets last compared to cotton?

Are SoftlyMade sheets suitable for people with allergies?

Do SoftlyMade sheets regulate temperature?

Do SoftlyMade sheets wrinkle easily?

Do the colors of the sheets fade over time?

What sizes are available for SoftlyMade sheets?

Our Bed Sheets

What is the DreamTune Sleep Mask?

Is it comfortable for side sleepers?

What devices can I use with the sleep mask?

How long does the battery last?

Can I wash the sleep mask?

Our Sleep Masks

Do you ship internationally?

How long does shipping take?

How much does shipping cost?

Can I change my shipping address after placing an order?

Will I have to pay customs or import fees?

What is your return policy?

How do I initiate a return?

What if my bedding arrives damaged or defective?

Do I have to pay for return shipping?

When will I receive my refund?

Returns & Refunds

What does the 5-year warranty cover?

What's NOT covered under the warranty?

How do I make a warranty claim?

Do I get free shipping for warranty replacements?

How long do warranty claims take to process?

Does the warranty cover sheets that shrink after washing?

Our Warranty

What if my order is delayed?Updated 5 months ago