Learn about our 5-year warranty coverage, what manufacturing defects we cover, how to make a warranty claim, and what to expect during the replacement process. Get answers about warranty eligibility and our commitment to quality.
Our warranty covers manufacturing defects including seam failures, fabric flaws, elastic problems in fitted sheets, unusual color fading (despite proper care), and weave defects that affect the fabric's integrity.
The warranty doesn't cover normal wear and tear, damage from improper washing or drying, stains, tears from accidents or pets, comfort preferences, or size dissatisfaction.
Email us at [email protected] with photos of the defect and your original purchase receipt. We'll review your claim within 2-3 business days and guide you through next steps if it's covered.
Yes, we cover all shipping costs for warranty replacements. We'll send you a prepaid return label and ship your replacement at no charge.
Most warranty claims are reviewed within 2-3 business days. Once approved, replacement sheets typically ship within 3-5 business days.
Only if you followed our care instructions exactly and the shrinkage is unusual. Shrinkage from improper care (like high heat) isn't covered, but contact us to discuss your specific situation.